First of all, we want to offer our apologies for any inconvenience.Unfortunately, an ex administrator has deleted all customer data and wiped most servers.
Because of this, we took the necessary steps to temporarily take our network offline.We have been working hard to recover the data
but this was not possible for all data that was lost.
After investigation it looks like we didn’t lose any important data.
Our network and hosting services will be back this week with security updates.Current customers who are still interested in our services will receive compensation for their services.If clients have important data please contact us at support@verelox.com.
We will try our best with our technical team to recover you data.
Our recommendation is to change all server passwords.
Status update 1: (finished) All dedicated servers located in The Netherlands should be online at 6 PM UTC.We are still working on a solution for cloud servers.
Status update 2: (finished) All dedicated servers are online.Right now all virtual machines are uploading to a new server.
Status update 3: (finished) Most cloud nodes located in The Netherlands are online.We are still facing small problems with some cloud nodes, we will update this page when this is resolved.
Status update 4: (finished) All nodes located in The Netherlands are online.Our France SSD node is also online, other nodes are coming up.
Status update 5: (finished) All our Canada nodes are online now. We are still working on France.
Status update 6: (finished) All our France nodes are also online now.The data transfers on our US nodes take longer than expected, so we are still working on this.
Status update 7: (finished) All nodes are online now including US.
Status update 8: Our new control panel and website is coming up.If your server is still offline please contact us at support@verelox.com.
Don’t forget to include your server IP address.We known about the IPv6 issues in The Netherlands our NOC is working on it.— Verelox